Terence Esslinger – Esslinger Consulting

I have worked with Tammy Edwards since 2011 as her business consultant.

Tammy asked me to review her business and assess the areas that required improvement and I recall that one of her key goals was to be able to take six weeks leave in order that she could go to England in the event that her in-laws became ill. At that point she hadn’t had more than a few days off in the past years and was determined to make the changes required for her and her staff to operate the best conveyancing business in South Australia. She was very clear that Tuckfields was not to be the largest, however it needed to be the best.

During the time since then I have seen Tammy relentlessly apply herself to achieving the goals she set and in the process has gained my admiration for the way in which she achieved her business goals, whilst consistently maintaining a genuinely caring attitude toward her staff, and the broader community. Her ability to provide a balance of structure and discipline which produced consistently high quality output, whilst nurturing a culture that is fun, respectful and highly professional is one of the key success factors for Tuckfields. In fact, I have not seen a better example of a high performance business culture.

Whilst Tammy’s motivation behind the ongoing innovation has been largely focussed on improving the business’ ability to provide better service to her clients, the serendipity, as most often the case, is that her business has become far more efficient.

From the outset Tammy recognised the value in training her staff and whilst she provided the leadership and motivation, she ensured that her staff continued to grow and learn. The result is that Tammy has managed to do what so few (independent) small business owners achieve; to have a business that is able to be proudly run by staff and enabling the owner to confidently step away. This year she achieved one of her goals of being to take significant time away from her business, without phone or email contact. She returned to find everything in order, with proud and confident staff to greet her. In small business, a truly noteworthy achievement!

I am very proud to be associated with Tammy and although she was a client, she also taught me a great deal. Her business is my ‘go to’ example of what can be achieved with focused and diligent application of business improvement processes, and she has become a friend.